Last updated: 11/12/2025
1. Introduction
Pizza Meltdown LLC – Privacy PolicyPizza Meltdown LLC (the “Restaurant,” “we,” or “us”) provides this Privacy Policy to explain how we collect, use, and disclose personal information. This Privacy Policy describes our practices in connection with information that we collect through:
The food ordering website from which you are accessing this Privacy Policy (the “Website”);
Email messages that we send to you that link to this Privacy Policy, as well as other electronic communications we have with you; and
Offline business interactions you have with us, including in-person or telephone communications.
Collectively, we refer to the Website, email messages, and offline business interactions as the “Services.”
2. Personal information (PI)
Personal Information We CollectThe Services collect Personal Information, including but not limited to:
• Name & Contact Details
Such as first and last name, title or prefix, email address, telephone number, and postal address.
• Account Information
Such as username, password, and any security credentials used to access your account.
3. Collection of PI
How We Collect Personal InformationWe and our service providers collect Personal Information in a variety of ways, including through the Services. For example, we collect Personal Information when you:
Sign up for an account or register on the Website;
Place an order for food, beverages, or other items;
Contact customer service or communicate with us by email, phone, or in person;
Participate in promotions, surveys, or other interactions with the Restaurant.
We collect Personal Information because it is necessary for us to provide the requested Services, process transactions, fulfill orders, communicate with you, and meet our legal and operational obligations.
4. Use of personal information
How We Use Personal InformationWe and our service providers use Personal Information for the following purposes:
• Providing the functionality of the Services and fulfilling your requests.
This includes processing your orders, managing your account, delivering products, communicating with you about your requests, and providing customer support.
• Providing you with our newsletter and other personalized marketing materials.
We may send you promotional messages, special offers, and information about products or services that may be of interest to you. You may opt out of marketing communications at any time.
• Analyzing Personal Information for business reporting.
We use Personal Information to better understand user behavior, improve the Services, enhance customer experience, measure performance, and develop new products and features.
• Aggregating and/or anonymizing Personal Information.
We may aggregate or anonymize Personal Information so that it no longer identifies you. We may use and disclose such information for any purpose, as it is no longer considered Personal Information under applicable law.
5. Disclosure of personal information
How We Disclose Personal InformationWe disclose Personal Information as described below and as otherwise permitted or required by law:
• Service Providers and Vendors
We disclose Personal Information to third-party service providers who perform services on our behalf, such as payment processing, website hosting, order management, analytics, customer communications, marketing support, and IT services. These service providers are contractually obligated to use Personal Information only to provide services to us and not for their own purposes.
• Oracle
We disclose Personal Information to Oracle, the provider of the Oracle Restaurants eStore platform. We use the Oracle Restaurants eStore platform to manage online order taking, operate our digital storefront, execute marketing campaigns, and generate aggregated analytics information, as described in this Privacy Policy.
• Legal Obligations and Rights
We may disclose Personal Information as we believe necessary or appropriate:
to comply with applicable laws;
to respond to lawful requests and legal processes;
to protect our rights, privacy, safety, or property, and that of others.
• Business Transfers
We may disclose Personal Information in connection with any proposed or actual reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock.
• With Your Consent
We may disclose Personal Information to other third parties when you provide consent or direct us to do so.
6. Security
SecurityWe seek to use reasonable organizational, technical, and administrative measures to protect Personal Information within our organization. These measures are designed to safeguard Personal Information from unauthorized access, disclosure, alteration, or destruction.
However, no data transmission or storage system can be guaranteed to be 100% secure. If you have questions about our security practices, please contact us in accordance with the “Contacting Us” section below.
7. Rights and access
Your Rights and ChoicesYour rights regarding our use and disclosure of your Personal InformationYou have certain rights regarding how we use and disclose your Personal Information for marketing purposes. Specifically, you may opt out of:
• Receiving marketing-related emails from us.
If you no longer wish to receive marketing-related emails from us on a going-forward basis, you may opt out by contacting us at:
opt-out@pizzameltdown.com
• Receiving marketing-related text messages from us.
If you no longer wish to receive marketing-related text messages from us on a going-forward basis, you may opt out by contacting us at:
opt-out@pizzameltdown.com
Please include your name, the contact details we are using (such as your email address and/or mobile number), and a clear statement that you wish to stop receiving marketing communications.
We will try to comply with your request(s) as soon as reasonably practicable. Please note that even if you opt out of receiving marketing communications, we may still send you important transactional or administrative messages related to your orders or account, from which you cannot opt out.
How you can access, change, or delete your Personal InformationIf you would like to request to access, correct, update, suppress, restrict, or delete Personal Information, object to or opt out of the processing of Personal Information, or if you would like to request to receive a copy of your Personal Information for purposes of transmitting it to another company (to the extent these rights are provided to you by applicable law), you may contact us in accordance with the “Contacting Us” section below. We will respond to your request consistent with applicable law.
8. Retention period
Retention of Personal InformationWe retain your Personal Information for as long as you are our customer and as long as needed to fulfill the purposes described in this Privacy Policy. We may also retain Personal Information for additional periods as required or permitted by law, including to comply with our legal obligations, resolve disputes, maintain accurate financial and business records, and enforce our agreements.
9. Sensitive information
Sensitive Personal InformationWe ask that you not send us, and that you not disclose, any sensitive personal information (for example, information related to racial or ethnic origin, political opinions, religion or other beliefs, biometrics, genetic or health characteristics, criminal background, or trade union membership) on or through the Services.
10.Contacting Us
Contacting UsPizza Meltdown LLC, located at 3001 SE Mile Hill Dr, Suite 140, Port Orchard, WA 98366, is the company responsible for the collection, use, and disclosure of your Personal Information under this Privacy Policy.
If you have any questions about this Privacy Policy, please contact us at:
support@pizzameltdown.com
Or by mail at:
Pizza Meltdown LLC
3001 SE Mile Hill Dr, Suite 140
Port Orchard, WA 98366
11. Updates to this privacy policy
Updates to This Privacy PolicyThe “Last Updated” legend at the top of this Privacy Policy indicates when this Privacy Policy was last revised. The most up-to-date version of this Privacy Policy will always be available on the Website. If we make important changes that we want to highlight to you, we will inform you in an appropriate way—for example, by posting a prominent notice, providing a pop-up alert, or displaying a statement of changes on our Website.
12. Order Modifications, Changes, and Cancellations
Order Modifications, Changes, and CancellationsPlease note that once an order has been placed through our Website, it cannot be modified, changed, or cancelled.Order preparation begins immediately after submission, and for this reason, all orders are final. We cannot accommodate requests to adjust items, quantities, substitutions, delivery addresses, or delivery times after the order has been placed.
No refunds will be issued for orders that cannot be changed or cancelled.